Neilsons Solicitors and Estate Agents are proud to announce that we have been awarded the coveted Excellence in Client Care Award at the prestigious Scottish Legal Awards 2024.
The awards took place last night in Glasgow, at a dazzling ceremony expertly presented with humour and panache by Des Clarke, and attended by two full tables of the Neilsons Team.
The awards bring together the finest talent in the legal profession to celebrate outstanding achievements. We are delighted to be recognised for our commitment to delivering the highest standard of client care and extend our congratulations to all the other winners last night too.
The Times Scottish Legal Awards are known for recognising excellence across the legal industry, and winning this accolade is a significant honour for Neilsons. The judges, a panel of esteemed professionals from across the sector, were particularly impressed with our ability to remain innovative and client-focused, even amid challenging market conditions. They commended our efforts in adopting new approaches to ensure that our clients’ needs were always met, no matter how difficult the external environment became.
At Neilsons, client care is at the very heart of what we do. Whether guiding clients through buying or selling property, offering legal expertise, or providing bespoke estate planning services, we always strive to make the process as smooth and stress-free as possible. Over the past year, the property market has presented significant challenges with fluctuating mortgage rates and changes in government, but we have continually adapted our practices to meet these challenges head-on.
Our team has embraced new technologies, streamlined processes, and implemented flexible communication strategies to maintain a high level of service, ensuring our clients receive the support and advice they need when they need it. From virtual consultations to enhanced online services, we have made it a priority to keep our clients informed and comfortable at every stage of their journey with us. Our in house developers have created the very best tools and systems to allow us to provide top class service for our clients, and no Solicitor Estate Agent has more reviews on Facebook and Google than Neilsons.
This award is a testament to the dedication, passion, and expertise of every single member of the Neilsons team. Without their hard work and innovative thinking, this achievement would not have been possible. Our team has consistently demonstrated a forward-thinking approach, and this recognition underscores our ongoing commitment to being a leading Solicitor and Estate Agent firm in Scotland.
Speaking about the win, our Property Consultant Amy Howard said:
“We are absolutely honoured to receive the Excellence in Client Care Award at the Scottish Legal Awards 2024 and it was a privilege to accept the award on behalf of every member of our dedicated team. The award is a true reflection of the hard work and innovation our team have put in under what have been some challenging market circumstances compared to recent years! We keep our clients’ best interests at the heart of everything we do, and strive to make what are often seen as highly stressful life events as enjoyable as possible.
“This award reinforces our belief that putting our clients first, being responsive, staying innovative and communicating quickly and clearly is the best way to succeed, whatever the market conditions.
“We extend our sincere thanks to the judging panel for this recognition and of course to our clients for putting their trust in us, we are honoured to serve you. We look forward to continuing to innovate and set the standard for excellence in client care in the Scottish legal and property sectors”
As we celebrate this incredible milestone, we remain more committed than ever to delivering top-tier service. At Neilsons, we recognise that the legal and property landscape is always evolving, and we are ready to meet any future challenges with the same client-focused approach that has earned us this award.
We would like to thank everyone who has been part of this journey, including our clients, business partners, and staff and we extend our sincere congratulations to all the other finalists and winners at last night’s awards.
